Ongoing Intermittent Document Preview Error

Some users are seeing issues previewing documents in Speedgrader.

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Ongoing Intermittent Document Preview Error

There is currently an issue regarding the Crocodocs viewer that Canvas uses for document previews on pages and Speedgrader. It is intermittent and unpredictable. When a user encounters the issue, they can receive one of a few different messages such as "This service is currently unavailable" or "Do you want to open or save crocodoc_session?" The Canvas engineering team is aware of the problem and have been working with Crocodocs to develop a solution. Please refer to the Canvas Status Page for updates as this issue is being worked on.

 

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