Employee guidelines for media inquiries
Communications and Marketing contacts
Helen Hollands, communications and marketing director
(480) 472-0498 (office)
(480) 392-3302 (cell)
Heidi Hurst, district communications supervisor
(480) 472-0224 (office)
Laurie Struna, media communications specialist
(480) 308-7548 (office)
Kyle Myers, graphic communications specialist
(480) 472-0439 (office)
Miguel Flores, secretary
(480) 472-0223 (office)
When the media call . . .
MPS wants to provide accurate and timely information to media representatives. In general, media inquiries are directed to the district’s communications and marketing director or a superintendent’s designee.
District staff members should use the following guidelines when contacted by a media representative.
Emergency or controversial situations
In emergency or controversial situations, the district’s communications and marketing director will be the spokesperson to the media. The school or department administrator should focus on the needs of the staff and students.
Staff members will direct all media inquiries to the communications and marketing director and provide reporters the director's cell phone number: (480) 392-3302.
During an emergency or controversial situation, media representatives will not be allowed in school or district buildings, or on the property, without permission from the communications and marketing director.
The media is allowed to remain on public property, which includes the sidewalk in front of the school or district building. They may film or photograph children from this area without permission.
When media representatives approach parents and students, particularly before or after school, they may not disrupt the traffic flow by standing near the entrance or exit of the parking lot. Staff should approach the media and ask that they relocate to other areas for safety reasons.
Districtwide or community issues
For a districtwide or community issue, the communications and marketing director will be the spokesperson to the media. Calls should be referred to Communications and Marketing.
As appropriate, the communications and marketing director may ask administrators and/or staff members who are knowledgeable about an issue to talk with reporters.
The communications and marketing director will first contact the site administrator by phone or email to discuss the story. If appropriate, the communications and marketing director and/or the site administrator will ask a staff member to be interviewed by the media for a story.
School or department feature stories
The district encourages schools and departments to share positive news about achievements and activities with the Communications and Marketing Department. Provide information to Helen Hollands, director, at email@example.com.
Teachers and other staff members may contact the media independently, but must obtain permission from their principal, their district director or the communications and marketing director prior to inviting media to the campus or district site. Administrators should discuss this practice with staff members to ensure that everyone is informed.
It is expected that administrators and/or staff members should notify the communications and marketing director if they have spoken with a media representative or had a media representative at their site regarding a feature or informational story.
Although it is preferable to call before the interview or visit, this will not always be possible. Notification may occur by telephone, voice-mail message or email. In the absence of the communications and marketing director, contact the appropriate assistant superintendent.
When newspaper stories are published online or in print, television stations may follow up on these articles. It is important that the communications and marketing director be aware of pending stories to further assist the media and the school or department in these matters.
Media on campus
If media representatives visit a school or department, the administrator or designee should ensure that the person(s) being interviewed are well-prepared and knowledgeable about the topic.
If students are involved, the school will check records to ensure that the children have permission to be interviewed and photographed. A student is presumed to have permission unless the parent has signed and submitted an Opt Out request as described in Student Information and Guidelines document.
The school will follow district guidelines regarding visitors on campus: Media representatives are expected to check in at the office, wear a visitor’s badge and be escorted while on district property.