Troubleshooting SMART Board Issues
SMART Board Won't Work
First, make sure the usb cord connecting the SMART Board (SB) to the usb port on your computer is connected.
If the SB light is red, or blinking green, follow these instructions.
If you've oriented the SB and your writing is all over the place, skipping, or crooked, call the Educational Technology trainer for your school.
Pens Aren't Working
Problem 1: You pick up the pen from the tray and the sensor light on the tray does not go on
Reason: The sensor in that slot of the tray is bad.
Solutions: Choose a pen from a slot that works- the light goes on when you pick it up. OR Call the Edtech trainer for your school to see if there are other options.
Problem 2: The sensor light from the pen tray lights up but when you try to write, a dotted rectangle appears.
Reason: SMART Ink is not working.
Solution: Activate SMART Ink-
- Click the Windows icon on your desktop
- Click the Smart Technologies drop-down arrow from the list of programs.
- Right-Click SMART Ink.
- Choose Pin to taskbar.
- Go back to the desktop.
- Click the SMART ink icon and see if the pen works.
- Repeat Step 6 until you see the SMART ink icon tab appear in the upper-right corner of the document.