Parent/Student Troubleshooting
Here you can find videos and directions on how to troubleshoot your student device

Mic and Audio Issues

Webex Sound Troubleshooting SPANISH

Microphone not working

Adjusting the Sound Settings on your Laptop

Webex requiring students to login

Posted by David Sanders

If you are experiencing issues where your students are being prompted to login and verify their identity, there is a setting inside the Webex meeting you can disable to prevent this.  These steps need to be done in advance, prior to meeting/class starting. We are looking into disabling this setting district-wide for future meetings.


  1. Log in to>sign-in>Webex Meetings

  2. Select the meeting/class by selecting the meeting/class name. Do not click the green button to start the meeting. 

  3. Click on the edit icon  to open the settings of the meeting.

  4. Click on the Show advanced options drop down.

  5. Click on the Scheduling Options drop down.

  6. Uncheck the Require attendees to have an account on this site in order to join this meeting.  

  7. Save the meeting. 

  8. Students can now access the meeting through Canvas. 

Here is a video link (Links to an external site.) that walks through this process

Windows License Expiring Soon

Posted by David Sanders

Many users are receiving a popup message stating that you need to activate Windows license expiring error. This message may pop up if the device has been away from the school network for an extended period. The user can either disregard or go back to the school and reconnect to the WiFi so the device can reactivate.