Frequently Asked Questions

Can I choose to opt my child out of MPSConnect? 
Can anyone send an e-mail to my child?
Can my child send an e-mail to anyone?
Can I log into my child’s MPSConnect account?
What happens if my child cannot remember their password?
Can I request that my child’s password be reset?
Can my child change his password on his own?
Can my child’s username be changed?
Can my child’s MPSConnect account be examined by the district?
Is my child’s e-mail address secure?
What happens if my child believes he or she is being bullied?
Will my child receive unsolicited e-mail messages (spam)?
Can I send e-mail to my child’s account?
What are the recommended Internet bowser specifications to access my Google account?
Can I share Google documents with my child from my Google account?
How can I get a copy of the MPSConnect Usage Guidelines?

 

Can I choose to opt my child out of MPSConnect?

Yes. Opt-out forms are located at: http://www.mpsaz.org/mpsconnect/parents

Can anyone send an e-mail to my child?

Yes

Can my child send an e-mail to anyone?

Yes

Can I log into my child’s MPSConnect account?

Yes. You may log into your child’s account using the same credentials that your child uses.

What happens if my child cannot remember their password?

Either you or your child may request a password reset. Requests must be made in person by the student or parent to the school.

Can I request that my child’s password be reset?

Yes

Can my child change his password on his own?

Yes

Can my child’s username be changed?

No. This convention is set by the student’s name.

Can my child’s MPSConnect account be examined by the district?

Yes. The district reserves the right to be able to conduct a review of a student’s e-mail and documents. This requires a reset of the account’s password. Parents will be notified.

Is my child’s e-mail address secure?

Student e-mail accounts are not published to other students or to the public. Students cannot search for other students’ e-mail addresses. Students may share their e-mail address with anyone. Teachers and the administration can search for student addresses.

What happens if my child believes he or she is being bullied?

Mesa Public Schools takes bullying very serious. If your child believes that he or she is being bullied through MPSConnect, contact the school administration or teacher immediately. Do not delete the suspected e-mail message.

Will my child receive unsolicited e-mail messages (spam)?

Google’s spam filters are very good, however, no filter is perfect. If spam is received by your child, they may check the message and press the “Report spam” button which will remove the unwanted e-mail. If the unsolicited e-mail is offensive, contact the school administration or teacher immediately.

Can I send e-mail to my child’s account?

Yes

What are the recommended Internet bowser specifications to access my Google account?

Google can be accessed through Microsoft Internet Explorer 8 or better, Mozilla Firefox 3 or better, Google Chrome or Safari and most smart phone mobile platforms.

Can I share Google documents with my child from my Google account?

Yes. If you don’t have a Google account, please go to http://mail.google.com and click on “Create an account” and follow the directions.

How can I get a copy of the MPSConnect Usage Guidelines?

Go to: http://www.mpsaz.org/mpsconnect/students/stu_guidelines/