Student Device FAQs

1:1 Program | Costs and Protection Plan | Usage/Classroom/Educational Issues | Using Technology/Securing the Device | Troubleshooting


1:1 Program

Why is the district participating in a 1:1 model of instruction and learning?

The provided device is an important learning and teaching tool. As students and teachers become more familiar with the device, software and applications, teaching and learning activities will evolve and become more in-depth. Key areas of focus are student engagement, access to higher level questions and activities, student self assessment, parent monitoring of student progress and teacher assessment of learning. Technology usage is an important component of many post-high school challenges, including college, university and work. The 1:1 model will better prepare students for success in high school and beyond.

What does 1:1 mean?

Every Dobson High School student can receive a device to use for school-related purposes, including note-taking, assignments, tests, research and asking questions. Students will use their devices in class and take them home to use for homework.

What is required for a student to receive a device?

Students must submit a signed Technology Device User Agreement to the school to receive their device. Students will not be allowed to receive a device unless this form is signed by the parent and student. Parents are not required to be in attendance. 

Are these devices considered school property?

Yes, these devices are checked out to students much like textbooks, and students will be required to return the devices in good working condition. 

In addition to the device, what other items will be issued to the student?

Each device comes with a power cord and stylus. These are considered property of Mesa Public Schools and must be returned at the end of the school year.

How is this being funded?

In November 2012, voters approved a $230 million bond issue for Mesa Public Schools. These funds were approved to provide much-needed upgrades to our facilities, transportation services and technology infrastructure. A portion of the bond funds has been designated to purchase student devices to support the creation of 21st Century, 1:1/blended learning environments in Mesa Public Schools.

Can a student “opt out” of the 1:1 initiative and not receive a device?

Yes. However, Mesa Public Schools and Dobson High School encourage all students to have the technology skills to become successful in their future endeavors. If a student does not wish to accept a device, he or she may use a personal device. In today’s technology-driven world, a device is a tool, like a textbook, that is part of a student’s learning process.

How will the 1:1 distribution impact students with special needs?

The devices being issued to all students have amazing capabilities to help enhance learning. Each child’s IEP team will determine the best strategy and tools for the student’s success.

Will my student need to turn in his or her device at the end of the school year?

Yes, the school-provided devices will be collected, much like textbooks are distributed and collected.

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Costs and Protection Plan

Are student rental/use fees associated with the 1:1 program?

There are no costs for students/parents to participate in the 1:1 program. However, students/parents will be held responsible for any damages to the device. Parents have the option to purchase a Device Protection Plan to help minimize their financial risk of potential damage. 

Will my family homeowner’s insurance cover breakage and damage to my student’s device?

Please contact your personal insurance provider to inquire about policy coverage.

What does the protection plan cost?

Please refer to the Device Protection Plan for the most current information.

Are there additional out-of-pocket costs under the protection plan?

Yes. Please refer to the Device Protection Plan for the most current information.

If we decide not to purchase the protection plan initially, can we purchase it later?

To purchase the protection plan at a later date, your student will need to bring his or her device to the Dobson repair center to have it inspected by a certified technician. If the device is found to be in good working condition, then you may purchase the protection plan. The cost would still be $30.

What type of damages or repairs does the protection plan cover?

The protection plan covers normal wear and tear, accidental damage and general repairs, such as fixing cracked screens or broken keyboards. You can see a comparison of expected costs with and without the insurance plan on the Device Protection Plan page.

Who is responsible for loss, theft or damage to the device while at school or home?

Students/parents are 100 percent responsible for the assigned device. This includes the costs to repair and/or replace the device. Parents may purchase a protection plan from the district to help minimize liability.

What if the student moves or transfers to another school or district?

Students are required to return the device to the school if they transfer to another school or withdraw from the district. The device must be in good working order and be returned with all components (power cord and stylus). 

Does the student have to bring the device home if they already own a computer or tablet?

There is no place to store devices at school overnight, so students are required to take their devices to and from school.

Will the student be able to complete the coursework without a device while it is being repaired? Yes. Students may be given a loaner device to use while their assigned device is being repaired. The loaner device may not have equivalent performance or features.

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Usage/Classroom/Educational Issues

Will students have unlimited access to the Internet?

This technology requires the student to enter their district-assigned user ID and password to operate the device. The device has security features and filtering intended to protect and prohibit your student from accessing inappropriate materials on the Internet, unless specific action has been taken to bypass these security features. This security and filtering applies to school, home or other networks, such as public libraries, restaurants and airports.

Will students be able to access social media?

Some social media sites have important educational and instructional capabilities, so there will be some access to social media. 

What if we don’t have Internet access at home?

Students can still use the device without the Internet. Most textbooks and many assignments will be accessible without an Internet connection. Resources will be downloaded on the device and available offline.

When can my student access the school’s Internet Wi-Fi capabilities?

The school’s Wi-Fi is always on. Students will be able to access it whenever they are on campus. The media center and/or cafeteria will be open each morning at 7 a.m. so students will have temperature-controlled locations to sit and access the Internet.

Will this 1:1 initiative eliminate the need to bring textbooks home?

No. This program will not eliminate all textbooks. However, curriculum will evolve to use the technology to the fullest extent, which will reduce the number of printed textbooks being used. This will be determined on a course-by-course basis.

What if the student forgets to bring his or her device to school?

Loaner devices will not be provided to students who forget their device at home. 

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Using Technology/Securing the Device

How will students be trained on the use of the devices?

Training from teachers, onsite Online Instructional Design Coaches, and onsite Educational Technology coaches will continue as additional technology is incorporated as a learning tool in the classroom.

Can students use their own devices?

Yes. Many students may want to use their own devices and/or cellphones to complete learning tasks. The district technology staff will not be able to assist students if their personal technology is malfunctioning. Any device that has Wi-Fi capability should be able to access the school’s Internet. Typing and some activities are best completed on a device with a keyboard, and some activities may require larger screens, although those preferences are up to the student.

What are the consequences for inappropriate use of the devices?

Students must use the device in compliance with Governing Board Policy JFCH regarding appropriate use of technology. The student and parent acknowledge that they have read this policy, including its regulation, and understand that violation of this policy will result in a loss of privileges and further disciplinary action.

What will my student do with his/her device during PE and extracurricular classes and activities?

During PE and other cocurricular and extracurricular activities, devices should be secured in the student’s locker unless the device will be used during the class or activity. Instructors will give students directions about device needs as they enter the classroom. Students must provide their own locks. A sturdy combination lock is recommended. 

Is the device heat-sensitive?

Yes. Students should use care when storing their devices and should not leave them where they could get damaged by the weather or other elements. 

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Troubleshooting for Student Devices

My device has a black screen.

  • Is your device charged? Try to connect it to power.
  • Open your device until it is in tablet form with the screen and keyboard on the outside. If this does not work, return your device to the laptop position and proceed through the following steps.
  • Hold down the Esc key until the screen changes
  • Hard Reset
    • Hold the power button until the red light on the 'i' in ThinkPad goes dark
    • Keep holding the power button down for another 10 seconds

I tried to log in and it's just spinning.

Hard Reset

  • Hold the power button until the red light on the 'i' in ThinkPad goes dark
  • Keep holding the power button down for another 10 seconds

I tried logging in but it says "There are no login servers available".

  • Delete the username completely and try again
  • Check your username and password
  • Make sure the Caps Lock is not on
  • Look in the bottom left corner to see if you are connected to WiFi
  • Ask your teacher to go to to reset your password

I'm having trouble connecting to WiFi.

  • Swipe in from the right side of your screen to bring up the Charms bar. 
    • Choose Settings, then WiFi
    • Turn the WiFi on and off
    • Select MPS and choose Connect
  • Clear your cache and cookies in Chrome
  • Restart your device

I can't login to Canvas.

  • Make sure to add to the end of your username
  • This is the same username and password as your computer login
  • If you are a new student, this will take 24-48 hours
  • Ask your teacher to go to to reset your password

I can't connect to WiFi when I'm not at school.

My trackpad isn't working.

This can be because a volume button is stuck. 

Try pressing the volume buttons on the side of your device to see if that effects the performance of your trackpad.

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