Student Device Troubleshooting
Try to solve your problem before submitting a work order. Scroll to bottom to submit the Help Request form.

Dobson Tech Center

Dobson Tech Center

Visit the Dobson Tech Center in the Mustang Lounge for your computer needs!

My device has a black screen.

  • Is your device charged? Try to connect it to power.
  • Open your device until it is in tablet form with the screen and keyboard on the outside. If this does not work, return your device to the laptop position and proceed through the following steps.
  • Hold down the Esc key until the screen changes
  • Hard Reset
    • Hold the power button until the device restarts.

I can't connect to WiFi when I'm not at school.

I tried to log in and it's just spinning.

Hard Reset

  • Hold the power button until the device restarts.

I'm having trouble connecting to WiFi.

  • At the bottom right of the screen, click on the WiFi icon. 
    • In the lower left of the pop-up window, click on WiFi, which will turn it off.
    • Click on WiFi again to turn it back on
    • Select MPS and choose Connect
  • Clear your cache and cookies in Chrome
  • Hard reset by holding down the power button until the device restarts.

My trackpad isn't working.

This can be because a volume button is stuck. 

Try pressing the volume buttons on the side of your device to see if that effects the performance of your trackpad.

I tried logging in but it says

  • Delete the username completely and try again
  • Check your username and password
  • Make sure the Caps Lock is not on
  • Look in the bottom right corner to see if you are connected to WiFi
  • Ask your teacher to go to to reset your password

I can't login to Canvas.

  • Make sure to add to the end of your username
  • This is the same username and password as your computer login
  • If you are a new student, you will receive access to your Canvas courses in 24-48 hours of registering for school.
  • Ask your teacher to go to to reset your password