Troubleshooting Classroom Technology
Help!

Arm holding wrench coming out of computer screen

General Tips

  • Check that the device has power.
  • Check for damage or loose connections.
  • Refresh the browser.
  • Close and reopen the program.
  • Shut down and restart.
  • Reset the device: 
    • Lenovo: Insert a paperclip in the small hole on the bottom OR press on the power button until the light goes off. Then restart.
    • Dell: At the same time- press the power button AND the volume button furthest from it until the light goes off. Then restart.
  • Run updates. Click here for directions to run Lenovo & Windows Updates.

Still need help? Call the Helpdesk at 472-0044 or access the online helpdesk

Troubleshooting Hardware

Presentation

Troubleshooting Poster

for all MPS Student Computers
2020-2021

How to setup your computer

Avoid some issues by adjusting settings!
Directions for students AND staff